Privacy Policy

Effective Date: 11th September 2025

This Privacy Policy describes how Pickevery ("we", "us" or "our") collects, uses, discloses and protects the personal information you provide when using our app or website.

1. Information We Collect

When you use Pickevery we may collect the following personal information:

• Name
• Email address
• Mobile number
• OTP verification data and account identifiers
• Request and trip details (requests placed, routes, timestamps)
• Payment transaction references (processed by PayU)

2. How We Use Your Information

• Create and manage your account
• Verify identity via OTP for account security
• Match requests with travelers and coordinate deliveries/rides
• Process payments (via PayU) and incentives
• Provide support and communicate service-related updates
• Improve our products and services through analytics

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties for advertising. We may share information with:

• PayU, our payment gateway provider, for processing payments (do not store card details on our servers). See PayU Privacy Policy.
• Service providers who help operate our service (SMS gateways, cloud hosting, analytics) under contract and confidentiality obligations.
• Law enforcement or regulators if required to comply with legal obligations.

4. Data Security

We implement reasonable technical and organizational measures (encryption, access controls, secure servers) to protect personal data. While we strive to protect your information, no system is 100% secure.

5. Your Rights

You may request access to, correction of, or deletion of your personal data. To exercise any right, contact us at the address below.

6. Children's Privacy

Pickevery is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware we have collected such data, we will take steps to delete it.

7. Cookies & Analytics

We use cookies and similar technologies for session management and analytics. You can control cookie preferences in your browser.

8. Changes to This Policy

We may update this policy. We will notify users of significant changes through the app, email, or a notice on our website.